Sr. Customer Service Representative

Role overview

Explore this customer operations opportunity in Louisville, Kentucky, United States. Respond to customer needs and help resolve service questions. Help coordinate the flow of products through the supply chain.

What the role involves

• Respond to customer needs and help resolve service questions.
• Help coordinate the flow of products through the supply chain.
• Support daily operations in a warehouse or distribution environment.
• Support the operation and improvement of digital commerce channels.
• Use data or reporting to assess results and guide decisions.
• Coordinate work with colleagues and partner teams.

Qualifications

• Relevant experience: 2-3 years, as specified for this role.
• Background in assisting customers and resolving their needs.
• Relevant supply chain, logistics or transportation experience.
• Experience working with online commerce.
• Experience designing digital products or user experiences.
• Clear communication and effective working relationships.

Benefits

• Dental or vision coverage described for eligible employees.
• A retirement savings benefit is described in the listing.
• Paid time off under the applicable policy.